Some early adopters of the brand new, lovely, and undoubtedly polarizing Dell XPS 13 Plus have reported points with its display. Dell has confirmed to The Verge that it’s conscious of a display challenge on some OLED fashions of the system. The corporate is reaching out to impacted clients and seems to be recalling some merchandise.
The difficulty being reported (which is amongst a number of that patrons and reviewers have complained of because the Plus’ launch) could also be that the screens are coming free from their chassis. A video has been circulating for weeks now of an XPS 13 Plus’ display falling off in a Greatest Purchase demo space (the video is incorrectly labeled as being of the bigger XPS 15). Different customers have reported XPS 13 Plus screens dying, exhibiting funky colors, and even dropping touchscreen functionality quickly after buy.
Customers are additionally reporting seeing their models labeled as recalled or withdrawn during ordering processes. It’s not clear whether or not these specific recollects are associated to this show challenge. XPS 13 Plus orders are up and operating on Dell’s web site as of this writing.
Dell, reached for remark, despatched The Verge the next assertion:
Dell Applied sciences locations the very best precedence on the standard of our merchandise. We found that some screens on the XPS 13 Plus OLED programs might turn out to be free due to issues with the third-party adhesive used, and we rapidly corrected the problem in our manufacturing course of. Dell is proactively reaching out to clients who could also be impacted to interchange the display, ideally earlier than it turns into free.
Dell additionally famous that the issue is particular to OLED XPS 13 Plus fashions — non-OLED fashions, it appears, should not impacted.
The Verge did additionally expertise points with XPS 13 Plus’ show throughout our evaluation course of — a number of days in, the display died in a fashion much like these reported on Reddit. On the time, we’d assumed that was associated to the unit having been knocked off a sofa (and a substitute unit that was despatched didn’t exhibit related issues). Dell has since informed us that our models had been a part of a batch of OLED fashions “suspect for a high quality management challenge with the show.”
Correction August thirtieth, 3:42PM ET: An earlier model of this story stated that screws within the Dell XPS 13 Plus’s chassis had been coming free. The screens are coming free. We remorse this error.
