Taylor Swift on Friday responded to fan frustration over the botched presale for her upcoming “The Eras” tour which led to Ticketmaster’s determination to cancel the general public sale of tickets.
In her Instagram story, Swift wrote it “goes with out saying that I am extraordinarily protecting of my followers.”
“It is actually tough for me to belief an out of doors entity with these relationships and loyalties, and excruciating for me to simply watch errors occur with no recourse,” she wrote within the message, which does not title Ticketmaster however alludes to the ticketing debacle.
“There are a mess of the explanation why folks had such a tough time making an attempt to get tickets and I am making an attempt to determine how this example will be improved shifting ahead,” she wrote. “I’m not going to make excuses for anybody as a result of we requested them a number of occasions if they might deal with this sort of demand and we had been assured they might.”
She added that it was “really superb” that 2.4 million folks acquired tickets.
“However it actually pisses me off that lots of them really feel like they went by means of a number of bear assaults to get them,” she wrote.
A sometimes-heartbreaking presale rush for tickets annoyed many followers. These in search of tickets had been subjected to hourslong waits and an internet site that generally crashed, sending them again to the start of a digital queue with 1000’s forward of them.
Swift lately added 17 dates to the U.S. tour, which kicks off in March in Arizona and ends in August in Los Angeles. The tour will include 52 concert events.
Ticketmaster tweeted Thursday that “as a consequence of terribly excessive calls for on ticketing techniques and inadequate remaining ticket stock to satisfy that demand, tomorrow’s public on-sale for Taylor Swift | The Eras Tour has been cancelled.”
Swift addressed those that did not get tickets straight, saying “my hope is to offer extra alternatives for us to all get collectively and sing these songs.”
“Thanks for eager to be there.”